SOURCE: Vacation Tracker TITLE: Can I Update User Information from my Directory Into Vacation Tracker? URL: https://vacationtracker.io/knowledge-base/can-i-update-user-information-from-my-directory-into-vacation-tracker/ LANG: en PUBLISHED: 2022-02-11 UPDATED: 2026-09-14 READING: 3 min SUMMARY: Can I Update User Information from my Directory Into Vacation Tracker? # Can I Update User Information from my Directory Into Vacation Tracker? # Can I Update User Information from my Directory Into Vacation Tracker? Yes — Admins can pull the latest names and profile images from your team's Slack, Microsoft Teams, or Google Workspace directory into Vacation Tracker on demand. The action lives in the header at the top of the Users page as a single Sync Existing Users button. One click, one confirmation, and Vacation Tracker re-reads the directory. Someone changes their last name in Slack after a marriage. Two days later, the Vacation Tracker dashboard, calendar, and notifications still show the old name. Click Sync Existing Users at the top of the Users page, confirm the action, and the new name flows in from Slack within seconds. ## What Vacation Tracker Pulls — and What It Doesn't That's intentional: Vacation Tracker is built as a leave-tracking tool, not a directory of record. The integration is read-only, scoped to the minimum that's needed to keep names and avatars current. ## How to Run the Sync - Sign in at app.vacationtracker.io (https://app.vacationtracker.io/signin) with an Admin account. - In the left-hand menu, under Team & Approval Flows, click Users. - In the page header, to the right of the USERS title, you'll see Sync Existing Users sitting between Give Feedback and Add Users. - Click Sync Existing Users. A small confirmation modal opens with the privacy summary quoted above and two buttons: Ok and Cancel. - Click Ok to start. Vacation Tracker re-reads your directory and updates the relevant Users. ![Users page header showing the Sync Existing Users button between Give Feedback and Add Users](https://cms.vacationtracker.io/uploads/helpdesk_artikal_can_i_update_user_information_from_my_directory_into_vacation_tracker_first_image_place_32c47417d8.png) ![Sync Existing Users confirmation modal with the privacy text and Ok / Cancel buttons](https://cms.vacationtracker.io/uploads/helpdesk_artikal_can_i_update_user_information_from_my_directory_into_vacation_tracker_second_image_place_5546dd6048.png) The sync runs as a single batch — it doesn't re-scan continuously. If a User changes their name later, you'll need to run the sync again (or rely on automatic User Import if you have it on; see How Do I Enable/Disable the Automatic User Import? (https://vacationtracker.io/knowledge-base/how-do-i-enabledisable-the-automatic-user-import/)). ## When the Sync Won't Work Two situations to be aware of: Manual edits override the sync If anyone has changed a User's name directly inside Vacation Tracker (rather than in the source directory), the sync will skip that User. Vacation Tracker treats the manual edit as the source of truth from then on and stops overwriting it from the directory. To put that User back on directory sync, you'll need to either match the names again or revert the edit; for the full mechanics see Can I Edit Users' Names Within Vacation Tracker? (https://vacationtracker.io/knowledge-base/can-i-edit-users-names-within-vacation-tracker/) Google Workspace timing issues For accounts on the Google Workspace integration, Google occasionally doesn't process directory queries from Vacation Tracker on the first try, which can make Sync Existing Users appear to do nothing. If a sync looks stuck on a Google Workspace account, give it a few minutes and try again. If the issue persists, contact Support so they can escalate with Google. ## Common Questions Can a regular User or Approver run the sync? No. Sync Existing Users is an Admin-only action. It only appears on the Users page, which itself is only accessible to Admins. If you don't see the button, you likely don't have the Admin Role — see How Do I Set an Administrator? (https://vacationtracker.io/knowledge-base/how-do-i-set-an-administrator-within-vacation-tracker/) for how to get it. Does this also import new Users that joined the directory recently? That's a separate flow. Sync Existing Users only updates Users who already exist in Vacation Tracker. To bring in newly added directory members, use Add Users at the top of the Users page — see How Do I Add (Import) Users? (https://vacationtracker.io/knowledge-base/how-do-i-add-import-users/). Or if you have Automatic User Import (https://vacationtracker.io/knowledge-base/how-do-i-enabledisable-the-automatic-user-import/) turned on, new joiners are pulled in for you on a schedule. Will the sync overwrite the User's Department, Location, or leave history? No. Department assignments, Location assignments, leave history, leave balances, custom labels, role (Admin/User), and Approver assignments all live entirely in Vacation Tracker — they're not pulled from the directory. The sync only refreshes Name and Profile Image. Everything else you've configured in Vacation Tracker stays exactly as it was. ### What's Next? How Do I Add (Import) Users? (https://vacationtracker.io/knowledge-base/how-do-i-add-import-users/) How Do I Enable/Disable the Automatic User Import? (https://vacationtracker.io/knowledge-base/how-do-i-enabledisable-the-automatic-user-import/) Can I Edit Users' Names Within Vacation Tracker? (https://vacationtracker.io/knowledge-base/can-i-edit-users-names-within-vacation-tracker/) Need help? Contact our Support team via email (mailto:hello@vacationtracker.io) or chat (#), Monday to Friday, 9 AM – 5 PM EST.