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Billing

What If a Coupon/Discount Code Doesn't Work?

Last updated on July 25, 2025

What If a Coupon/Discount Code Doesn't Work?

Who doesn’t love coupons and discounts? We know we do!

So when an error occurs it can be kind of a letdown :(

Before contacting our wonderful client care, please make sure you checked all of the following:

  • Whether you have any spelling errors.
  • Whether the “Caps Lock” button was on. Coupon codes are case sensitive.
  • Whether the coupon code has expired, because if so you can no longer reactivate it.
  • Whether the coupon code you’ve received was used multiple times.
  • Whether the coupon code was issued by Vacation Tracker.

If everything above clears and you are still having troubles, feel free to contact us via hello@vacationtracker.io or by chatting with our team through live chat support :)

Our live chat support is available Monday to Friday from 9:00 AM to 5:00 PM EST.

Billing

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  5. How Do I Access My Customer Portal (Billing Information)?

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Still have questions? Let us show you how Vacation Tracker can help.